Customer Help Desk - FAQ

What payment methods does DealSPOT accept?

At DealSPOT.com.au we accept the following payment methods.

Credit Card (Visa and Mastercard)
Paypal
Direct Deposit
Bank Cheque
Australia Post Money Order
All these options will be made available at checkout as well as instructions on how to pay.

Please note: Payments must be received within three days of the order date to avoid the order being cancelled.

Payment instructions will be delivered with your order receipt or before the last stage of checkout.

How to pay with Paypal

At checkout you will be directed to the Paypal.com website to make payment. Your order details will automatically be transferred from DealSPOT to Paypal at this time. If you do not make payment at checkout and still want to pay using Paypal at a later date you must send you Paypal payments to paypal@dealspot.com.au.

My card was declined, help!

Your credit card may have been declined due to the following reasons:

1. Insufficient cleared Funds
2. Your card has expired
3. Incorrect CCV number, preventing transaction completion (three digit number on back of card)
4. You are using an American Express card (we only accept Visa and Mastercard)
5. Your card was issued outside of Australia (we only process Australian credit cards) - please us Paypal or Bpay to pay for your order
5. Our bank is experiencing technical difficulties - please us Paypal or Bpay to pay for your order

How to cancel an order

Paid Orders:
To cancel a paid order you must contact us by phone. In most cases this must be done within an hour of ordering to avoid the order being shipped. Our phone number is (07) 3245 1515.

Unpaid Orders:
To cancel an unpaid order please call (07) 3245 1515 ( Mon-Fri 9am -5pm AEST). Please have your order ID ready. You can also email your order ID and the reason for cancellation to DealSPOT customer service by clicking here.

When will my order ship? How long will it take to get here?

The instant you checkout, DealSPOT begins processing your order. Once paid your purchase is forwarded to our warehouse to be sent. In the majority of cases orders are sent the same day payment is received however in rare cases orders may be delayed by up to 48 hours. If you do not receive your order within 5 days of paying please contact us. For peach of mind you will be provided with a tracking number to trace your order while it is on board for delivery.

Do you accept returns and how do I return an item?

Any unused or faulty product can be returned to Deal Spot within 30 days of purchase for a refund or replacement provided our conditions are met.

There are mainly 2 different types of returns, faulty goods and incorrectly ordered goods. To read our returns policy please click here.